Shipping & Delivery Policy

At Orchid Elegance, we are committed to providing a seamless and reliable delivery experience across the UAE. Based in Dubai, we ensure that every order reaches you securely, promptly, and in excellent condition. This policy outlines our domestic and international shipping processes so you can shop with confidence.

Order Processing and Dispatch

  • All orders are processed within 1–2 business days (excluding weekends and UAE public holidays).
  • Once your order has been dispatched, you will receive an email or WhatsApp notification with tracking details to monitor your shipment in real time.

Shipping Within the UAE

  • Free Standard Shipping: Available on all orders across the UAE.
  • Estimated Delivery Time: Typically, 1–3 business days from dispatch, depending on your location.
  • Orders are delivered through trusted local courier partners to ensure safe and timely delivery.

Cash on Delivery (COD)

  • COD service is available across the UAE at no additional charge.
  • COD orders may be verified via phone, email, or WhatsApp before dispatch. Please ensure your contact information is accurate to avoid delays.

Prepaid Orders

  • Orders paid via credit/debit card, Apple Pay, or online payment gateway are processed faster as they do not require verification.
  • We recommend prepaid options for quicker dispatch and a smoother checkout experience.

International Shipping

  • International shipping is available to select countries.
  • Delivery Time: Typically, 7–10 business days, depending on destination and customs procedures.
  • Orders are shipped via reliable international carriers such as DHL and FedEx.
  • Shipping costs will be calculated at checkout based on the destination and product weight.

Customs Duties and Taxes (for International Orders)

  • International customers are responsible for any customs duties, import taxes, or local charges applicable in their country.
  • These charges are not included in Orchid Elegance’s product prices and must be settled directly with the customs authority at the destination.

 

Delivery Attempts and Unserviceable Areas

  • Our courier partners will make two delivery attempts. If both attempts are unsuccessful, the parcel will be returned to us.
  • We will then contact you to arrange redelivery or a refund.
  • In rare cases where a location is unserviceable, we will notify you promptly and issue a full refund.

Order Tracking

  • Once dispatched, a tracking link will be shared via email or WhatsApp.
  • You can use this link to track your parcel’s journey and stay updated on the expected delivery date.

Same-Day Delivery (Dubai Only)

  • Same-day delivery is available for orders placed before 2 PM (Dubai time).
  • Orders placed after 2 PM will be delivered on the next business day.
  • Same-day delivery is subject to item availability and delivery location within Dubai.

Potential Delays

While we strive to ensure timely delivery, certain factors—such as unforeseen weather conditions, public holidays, high-demand periods, or customs delays—may occasionally impact delivery timelines. In such cases, we will keep you informed and provide full support until your order is delivered.

Frequently Asked Questions (FAQs)

Q1: What happens if I’m not available to receive my order?
Our courier will attempt delivery twice. If both attempts fail, the package will be returned to us. We will contact you to arrange redelivery or a refund.

Q2: How do I track my order?
You’ll receive a tracking link via email or WhatsApp once your order is shipped. Use it to monitor your delivery status in real time.

Q3: Can I change my delivery address after placing my order?
Address changes can be requested within 12 hours of placing the order. Once dispatched, changes cannot be made.

Q4: Are there additional charges for international orders?
Yes, while we offer competitive international shipping rates, customs duties and taxes (if applicable) must be paid by the customer in their destination country.

Q5: What if my area is unserviceable?
If your delivery area is unserviceable, we will notify you promptly and process a full refund.

For any shipping-related queries, please contact our customer support team at info@orchidelegance.shop.
We’re here to assist you with tracking, delivery updates, and any other order concerns.

By placing an order with Orchid Elegance, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.